My Account

• Do I need an account?

  No account is required for placing an order. However, creating an account will speed up any future orders you place, allow you to leave reviews, and get notified of exclusive sales and discounts.

• Our privacy policy

  It's simple. We will never sell your information to anyone. Your information is protected with the latest encryption possible, and unless you explicitly provide us with permission, we will not provide your name, address, phone, or email to any 3rd parties.

• Your orders

  Click to view the orders you've placed.

• Your address

  Click to view your address book.

• Your password

  To change your password, click here to go to your account password. If you've forgotten your password click here to reset your password.

Who We Are

• About us

  We have been open with a physical, "brick and mortar" store since 1986. Located in Walcott, Iowa. You can stop by and visit us during normal business hours! Check out our story: about us here

• What is your address?

  2940 N Plainview Rd. Walcott, Iowa 52773. Click here for a google map link

• Hours

  As of December 2022 our hours are M-F 9am to 6pm and Saturday 9am to 5pm. We're closed on Sunday.

Orders

• How secure is WalcottRadio.com?

  Every page on our site is now secured through HTTPS. Look at the address bar in the top of your browser, you should see "SECURE" with a lock icon. Our webserver is kept up to date, maintained constantly, and is always being upgraded for maximum security and protection. Additionally we are required to pass a PCI compliance scan monthly, and our site is regularly audited for security. We take security very seriously.

• How do I buy stuff?

  Find a product on our site you want? Click add to cart, and proceed through the checkout to place an order. Or if you are near Walcott, Iowa. Stop by our store during normal business hours.

• What happens after I submit an order?

  We will email you a detailed, itemized receipt as soon as you click the submit order button. If your order is placed before our cut-off time, we'll then process your payment, and have your order shipped out that day. You will get an email when your payment has cleared, and a final email with tracking information when your order has been shipped out.

• What is an AVS mismatch, or billing address error?

  When submitting an order, we ask for your shipping address and your billing address. Your billing address is the address your credit card company associates with your card. This is usually your home, or PO box address. In some cases, a person may want to have their order shipped to their workplace. In this situation, your shipping address is your workplace, and your billing address is your home. We need the correct billing address to successfully process your payment. If you receive an email from us stating that we have a billing address mismatch, or an AVS = no, this means you have not provided the correct billing address. Please reply to the email or call us with the correct billing information. Alternatively, you may need to call your credit card issuer to correct the address they have on file for you.

Payment

• Payment methods

  For online and phoned-in orders, we accept Visa, Mastercard, American Express, and Discover. For in-store purchases, we accept the previous credit cards, cash, Telecheck and Comcheck. We do not accept personal checks.

• What if my card is declined?

  We will attempt to process your declined card transaction for 3 days. After which time, if we have not heard from you, or are unable to get approval, your order will be canceled.

• Sales Tax

  Iowa sales tax of 7% will be applied to all purchases in-store, and to all deliveries within the state of Iowa. You will not pay sales tax for online/phone orders if your delivery occurs in any state other than Iowa.

Shipping

• Shipping methods

  We currently offer standard shipping for domestic deliveries. We use both USPS and UPS for our preferred carrier. Depending on the size of the package(s) and their contents, we will default

• What is standard shipping?

  Most standard shipping packages make it to their destination within 1-5 working days after the order is submitted. The majority of our shipments do not take more than 3 days. If you live on the West Coast, Hawaii, or Alaska, you may expect 5-7 working days for delivery. We typically use USPS 1st class, USPS priority mail, and UPS ground for our standard shipping.

• What is 24-Hour or Less Shipping?

  We make every attempt to get your order out the door the same day you click the submit button. Any order placed with in-stock items before 12:00 noon CST, during the week (excluding holidays), will be shipped out the same day. If your order comes in after 12:00 noon CST, your order will be shipped the next non-holiday business day.

• Are signatures required?

  Most orders containing electronics, or exceeding a combined value of $100 or more may have a signature requirement upon delivery. We do this to protect your order from being stolen. You can opt out of the signature requirement, but you assume all responsibility if your package is lost or stolen.

Returns

• What qualifies for a refund?

  Un-used, un-opened, un-modified products within 30 days from the purchase date are allowed to be returned for a refund *with exceptions*, unless the item is marked as non-refundable or clearance.
  The following products cannot be returned under any condition:

  • Batteries
  • Used/Refurbished Products
  • Incomplete products missing packaging, manuals, accessories, etc
  • Any product that has been modified, damaged, scratched, painted, written on or otherwise in a condition different than when you received it
  • Custom products & labor

  If you have a question about a return, please reach out to us for assistance

• Return Instructions

  • Package up the item(s) you're returning in the same mannor they were shipped to you. Make sure to include void fill / packing to protect the product being returned.
  • You are responsible for getting the product back to us in the same condition you received it. Failure to package the product correctly will nullify the possibility of a refund.
  • Do not apply shipping labels directly to the product. Place the items in a shipping box, add void fill, then apply the label to the shipping box only. Labels applied to the product itself will nullify the possibility of a refund
  • Please use any carrier service you prefer. USPS, UPS, Fedex, etc.
  • Ship the item(s) to the following address:
    Walcott Radio
    Return Order [your order number]
    909 W 76th St.
    Davenport, IA 52806

• Free and Discounted Shipping

  In the event that your purchase was eligible for free or discounted shipping, any refund issued will be reduced to account for the shipping expenses we incurred.

• Labor

  We do not refund labor. This includes all radio modifications, and shipping costs.

• Modified items

  Any product you elect to have us modify on your behalf (installing radio upgrades, changing lights, re-wiring microphones, etc), these items no longer qualify for a refund. This includes custom cut cables, wires, ground straps, etc.

• Defects

  Product are warrantied against manufacturer defects for up to 90-days from the date purchased. If you feel an item you've purchased is not working, please call us first so we can make sure the problem is not solvable over the phone first. After we have exhausted the possiblity of operator error, please carefully package your product in secure shipping container, and send it back to us. Once received, we will refund or repair based on your request, and the timeframe you've had the item, then send it back to you. We do not pay for return shipping, but we do cover the shipping costs getting back to you. Keep in mind, we do not make the products we sell. You can always contact the product's manufacturer for additional support / repairs / warranty.